Question 1

What are the rules, when I hire the soft play?

Accepted Answer

SOFT PLAY RULES OF USE
The Client and all participants must adhere to the following rules:
You must have adult supervision at all times.
Avoid overcrowding equipment.
Shoes must be removed before entering the soft play area.
No high heels as they damage mats.
Absolutely no sharp objects (keys, eyeglasses, badges)
No pets allowed in or around the soft play area.
Strictly no food and drinks as this stains and damages equipment.
Children up to the ages of 8 can play on equipment (about 50kg).
No silly string, play dough or slime.
The client is responsible for providing a suitable spot for the setup of the soft play equipment. This area should be free of any debris or glass and cannot be on dirt or gravel. The equipment should be placed under a shaded area to avoid damage from hot temperatures.
Adults should not lean, stand on, or sit on the soft play equipment.
For the purpose of this agreement, adults refer to those aged 15 and up.
Smoking, BBQ's and open flames is prohibited near the soft play area.
Report any damage immediately.
No altering of equipment by adding or sticking on vinyl without prior arrangement.
Our safety rules sign is to remain at the front at all times.

Question 2

How long is the hire period for the soft play equipment?

Accepted Answer

The standard hire period is usually 5 hours, but we can offer flexible options. You can also choose to extend the hire period for an additional fee. Please contact us for more details on custom hire durations.

Question 3

Do you have a venue to use if I don't want to have it at my place or I want it indoors?

Accepted Answer

Yes, absolutely! We offer an indoor venue option for those who prefer not to host at home or want an indoor set up. Our venue provides a spacious, safe and clean slate environment perfect for most events. For more details on availability and bookings check it out here.

Question 4

Can the soft play equipment be used indoors and outdoors?

Accepted Answer

Yes, our soft play equipment is versatile and can be set up both indoors and outdoors. However, for outdoor setups, we recommend a flat, dry, and secure area. In warmer months, the equipment can get hot, so we advise setting up under shade or using a marquee to keep it cool and comfortable for children. In case of bad weather, an indoor backup plan is advisable.

Question 5

How far in advance should I book the soft play equipment?

Accepted Answer

To ensure availability, we recommend booking at least 2 months in advance, especially for weekends and busy holiday periods. However, we can sometimes accommodate last-minute requests, so don’t hesitate to contact us for availability or book online here.

Question 6

Is there a Bond?

Accepted Answer

Yes, we do require a refundable security bond. You may also be required to have photo ID and a card on file which will be held and deleted after we inspect and collect the equipment. If there are any stains or damage, the bond will be used to cover cleaning or repair costs. Additional charges may apply for severe damage.

Question 7

What age group is the soft play equipment suitable for?

Accepted Answer

Our soft play equipment is specifically designed for children up to about 8 years of age. We offer a range of items that cater to different developmental stages within this age group.

Question 8

Are all the soft play sets safe for toddlers?

Accepted Answer

Yes, all our equipment is made from soft outer child friendly material with a firm sturdy frame to meet safety standards.

Question 9

Do the soft play sets include ball pits or slides?

Accepted Answer

Yes, all the sets have a ball pit and most packages will include some kind of slide down in the set.

Question 10

How much space is required for the soft play setup?

Accepted Answer

The space required depends on the package you select. Typically, we need a clear, flat area of about 3x3 for smaller setups and 6x4 for larger soft play sets. We can help you determine the space needed based on your chosen package.

Question 11

How do I book the soft play equipment?

Accepted Answer

Booking is easy! Simply secure the set easily online here.

Question 12

How do I check availability for my event date?

Accepted Answer

Simply check the booking calendar here to secure your date

Question 13

Is there a booking deposit?

Accepted Answer

Yes we require a booking deposit of $250 to secure your requested date and time. This ensures that your set and date is reserved just for you. This will come off your your amount owing. Please refer to our terms and conditions for more details on our booking policies.

Question 14

How long does set up and pack down take?

Accepted Answer

Usually 30 mins. This will depend on what is being set up and available space. Pack down is usually about the same. Our team will handle everything so you wont have to worry about a thing.

Question 15

Are the soft play items safe and clean?

Accepted Answer

Absolutely. Safety and hygiene are our top priorities. All our soft play equipment is regularly inspected for safety and thoroughly cleaned and sanitised before and after each hire.

Question 16

Do you have terms and conditions?

Accepted Answer

Yes there are you can read them here.

Frequently asked questions